Introduction to Privacy Policy
We respect your privacy!
The Rede Matogrossense de Comunicação (RMC) has been operating in the Midwestof Brazil for sixty years. We know the Pantanal! We live here! We live with the indigenous peoples, we are the holders and protectors of this natural wealth, without prejudiced narratives, without imaginary intermediaries.
Welcome to the true Pantanal universe.
RMC is law-abiding, strictly following Brazilian legislation, and therefore respects yourpersonal data (“Data”), as they are valuable assets that must be preserved. Therefore, we have created this Privacy Policy (“Policy”), which is constantly updated to ensure that your data is protected based on the proposal below:
How we can collect your data and how we may use it.
This Policy applies to all services provided by RMC (a set of companies listed in the section “Which companies are part of RMC and therefore control your Data,” below) through printed content, product deliveries, websites, apps, interfaces, portals, Internet products and apps, and other products and services of RMC, whether physical or digital, that display and link to this Policy (“Service” or collectively, “Services”). The use of specific Data for each Service not covered here will be regulated by the respective terms of use (“Terms of Use”).
Which Data we collect about you
In order for you to enjoy all the benefits of the Services and participate in promotions, online events, sweepstakes, surveys, make purchases, access free Services, and subscribe to Services, the first step will be to create a GRAM Account or register withus.
• RMC Account Data
We collect certain Data about you when you create your RMC Account, allowing you to create a login and password (“RMC Account”). During the registration process, we request Data such as your full name, email address, date of birth, gender, location, CPF, address, landline and/or mobile phone numbers, and in the case of Service subscriptions, billing data (when applicable to the Service).
• Data from other RMC registrations
We also collect your Data when you register to access our e-commerce as well as specific Services that do not use the RMC Account. In these registrations, we generally request the same Data necessary to create an RMC Account.
• Browsing Data
We also collect your Data when you: (i) use our Services; (ii) fill out forms, make comments, participate in promotions, surveys, online events, sweepstakes, perform searches, and other interactions with our Services; and (iii) access our Services through your computer, mobile phone, smart TV, and/or other access devices. The Data collected from your access to the Services includes: your approximate location (latitude and longitude); your IP address; information about the access device (such as unit identifier, advertising identifier, name, and type of operating system); information about your Internet connection; your browser type, and the pages and content accessed on our Services.
Additionally, when you interact with certain Services, we may request access to your photo gallery, photos from social networks, your device’s camera and microphone, as well as your contact list. In such cases, we will always request your prior authorization for collecting this Data.
• Data obtained from third parties
We collect Data about you from public sources, service providers, and partners who provide us with your Data in accordance with applicable legislation.
• Anonymized Data
In addition to processing the Data in accordance with this Policy, we also collect and process your Data in an anonymized way, meaning in a way that you cannot be personally identified.
How we use your Data
To provide services to you:
Fulfill the terms and conditions of this Policy, the Terms of Use, and subscription contracts (when applicable); Facilitate the purchase and delivery of our products through e-commerce; Deliver printed and/or digital content; Process payment if you subscribe to a paid Service;
Confirm and complete your Data according to the relationship established with you; Comply with the requirements for promotions, commercial actions, or contests, in the case of promotions, commercial actions, or contests carried out by GRAM or sponsored by other companies or through partnerships with GRAM, provided you have agreed to participate in such promotions, actions, or contests; Send confirmations and respond to your requests in the case of paid Services; and Obtain credit history to help detect and prevent fraud.
To communicate with you:
Respond when you contact RMC, according to the relationship established with you; Conduct surveys and polls to test, troubleshoot, improve, or evaluate our Services; Communicate about events, promotions, and/or notices conducted by us and/or Related Companies (as defined in the section “Who we share your Data with” below) and/or ourpartners and advertisers via your email account, text message, messaging app, phonecall (including telemarketing), and push notifications; Inform about changes to ourterms, services, or policies (including this Policy); and Offer new Services to you, via your email account, text message, messaging app, phone call (including telemarketing), and push notifications, including those services you have started to subscribe to but didnot complete.
To ensure security and protect rights:
Provide technical and operational support and ensure the security and functionality of the Services; Prevent illegal, fraudulent, or suspicious activities that could cause damage to RMC or third parties; Prevent technical or security issues; Protect our rightsand property, including from intrusions and attacks; and Protect the proprietary rights of third parties using our Services.
To personalize your experience:
Select and personalize advertisements for you, both within and outside of the Services; Personalize the content and advertisements we show in our Services; Make inferences about content and topics that may interest you; Identify and recommend content, products, and services from RMC and Related Companies that may interest you; and Create a profile about you, customizing your experience in our Services and those of Related Companies.
To improve, analyze services, and develop new products and services:
Develop, benchmark, test, and enhance the Services, as well as new content and services; Conduct research, analysis, and innovation activities related to the performance and improvement of our Services, or those of Related Companies, or even our partners and sponsors; Assist advertisers and partners in evaluating the effectiveness and reach of ads, as well as understanding the profiles of people accessing such ads; Monitor activities and usage trends; Measure interactions and audiences of the Services; Develop machine learning; and Recognize and track your navigation.
To comply with our legal and regulatory obligations:
Comply with legal, judicial, and administrative orders and requests from competent authorities; and Take or adopt legal, judicial, and administrative measures to defend ourrights and those of third parties, including in any judicial or administrative proceedings.
To promote social well-being:
Conduct, support, and encourage research, social projects, and initiatives related to overall social well-being, citizenship, health, education, and culture.
How you can manage your Data
RMC is committed to ensuring that you exercise your rights.
If you want to exercise your rights or have questions about your Data, access the Privacy Portal for more information, or your RMC Account, or contact us through the Customer Service Channel.
Your rights can be exercised in the following ways:
Access your Data and correct it when incomplete, incorrect, or outdated. For this, we provide tools and settings in your RMC Account or other RMC records you may have (when applicable), allowing you to access and correct your Data associated with these records. If you have any doubts, you can also request access and rectification of your Data and confirm the existence of processing through the Customer Service Channel. You can request the deletion of your Data by canceling your RMC Account or other RMC records you have (when applicable), and RMC will permanently delete your Data within 180 days. After deletion, RMC may retain your Data only: (a) for the period necessary for legal, administrative, and arbitration processes; (b) to comply with a legal and/or regulatory obligation; (c) for the regular exercise of rights, such as enforcing GRAM’s rights based on the applicable subscription contract and/or Terms of Use; (d) in anonymized format.
You have the right to receive your Data in a simplified format. For this, we offer theoption to download Data linked to your RMC Account.